@misc{Bondos_Ilona_(1985-_)._Consumer,
 author={Bondos, Ilona (1985- ).},
 howpublished={online},
 publisher={Wydawnictwo UMCS},
 language={eng},
 title={Consumer experience in phone communication in the service purchasing process},
 type={artykuł},
 keywords={Zakupy prze telefon},
}